Upgrade Chaos

<p>I have been a Vodacom customer for a long time and have always had pretty good service from them. That is until I tried to do my most recent upgrade. I use the online upgrade feature as it seemed so easy. I went through all the steps, chose my phone, chose my package and sent through the request. I recieved an email which stated "Your order has been placed successfully!" and would be delivered by Ram Couriers in 2-4 working days. This was on the 21st June 2017. The a couple of days later someone called me from Vodacom saying that my upgrade had been unsuccessful, so I went through the whole process with him on the phone again. Then I waited!!!! after about a week I phoned to see what was going on an they said my phone was with Ram Couriers, but there was an issue!!! Ram said they called me as my details were incorrect. Firstly the never called me and secondly how could my details be incorrect when I went through everything with the consultant from Vodacom on the telephone. Then I was going away so I left it as I wouldnt be able to receieve the phone when delivered. I called today only to be told that the Ram had returned the phone to Vodacom and the order had been cancelled. Not one person from Ram or Vodacom even bothered to call me. This is seriously unacceptable service!!!!! You should be ashamed.</p> <p> </p>