Upgrade challenges
<p>I am looking for support on a query I logged 10 days ago. Ref no 1- ********** ********** . I also received a second reference number via SMS for the same query yesterday 1- ********** ********** . I called 082111 to follow up, spoke to a consultant who said she was transferring me to a specialist consulted, was on hold for 19 minutes and then my call was ended.</p> <p>After upgrading my contract online, and receiving a confirmation email that my total monthly cost would be R329, my account was debited for an amount of R558 on 4 July and my current account balance is sitting at R384. I would like this resolved please.</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jul 2017, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2017, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jul 2017, 10:07Dear Lauren-Leigh
Please be advised that our record reflects (***) feedback has been provided.
Regards,
RJ
Best regards,
Vodacom's reply19 Jul 2017, 10:07
Official
Dear Lauren-Leigh
Please be advised that our record reflects (***) feedback has been provided.
Regards,
RJ
Best regards,
's updateReviewer Update
21 Jul 2017, 16:12Hi RJ,
Feedback has been provided, however I'm not sure I'm any closer to a resolution. You can follow the history of the feedback on this Facebook conversation:
https://www.facebook.com/Vodacom/posts/ ********** ********** 047?comment_id= ********** ********** 047&reply_comment_id= ********** ********** 047¬if_t=feed_comment¬if_id= ********** ********** 27
's update21 Jul 2017, 16:12
Reviewer Update
Hi RJ,
Feedback has been provided, however I'm not sure I'm any closer to a resolution. You can follow the history of the feedback on this Facebook conversation:
https://www.facebook.com/Vodacom/posts/ ********** ********** 047?comment_id= ********** ********** 047&reply_comment_id= ********** ********** 047¬if_t=feed_comment¬if_id= ********** ********** 27