Upgrade cancelled without informing me

<p>I app**** for an upgrade and a new device online on 18 July,and received an email confirming that the order had been placed. Contacted the call center today to find out when to expect delivery, only to be told that the upgrade had been cancelled by the system because the device was not available on my plan (even though the upgrade website clearly listed it as one of the devices available for my upgrade). </p> <p> </p> <p>Two questions:</p> <p>1. Why was I not informed of the cancellation? </p> <p>2. If I try to do an online upgrade again, will the same thing happen again? </p>