Upgrade Cancelled with NO Communication to client

I took up a contract upgrade deal on the website over the weekend, got my confirmation email and thought I was ready to go to get my new phone and smart watch that comes with the offer.

Today I called to find out what is happening as I have had no further communication from Vodacom, to find out that my upgrade has been cancelled. The phone is no longer available nor the smart watch.

I would like a resolution to this asap as I am not sitting with a confirmation of my order, but no device as expected.