Upgrade cancelled by call center agent

I am absolutely appalled by the service of Vodacom online. On the 31st of August I did an online application for an upgrade with order number: VODACOMONLIN- ********** ********** 8. A day or two later I called the call center to confirm the delivery date and was then advised by the agent that this order was cancelled and the agent wasn't able to provide a reason. The upgrade was then done by the agent telephonically on the 01st of September 2017. On the day the handset was scheduled for delivery I received a call to confirm address, unfortunately I was not at the office that day and requested that the address should be changed to my home address, only to be informed that no third party deliveries is allowed and that they will have to call the account holder (my dad) to get approval. The agent called my dad on the 4th of September and he confirmed approval for the upgrade and third party delivery, he was advised that a proxy letter, ID copies and proof of residence should be sent to them in order for them to arrange delivery. As my dad had no access to his email or internet we were only able to do the letter today, 18th of September 2017. I called the online call center only to be advised that the upgrade was cancelled and the agent advised that the contract holder requested the cancellation and she is unable to see which agent captured the comments. I called my dad and he confirmed that at no time he requested the cancellation. I am speechless !!! Firstly the agent decides to cancel the order and lie about the reason for cancellation, secondly that no one can see which agent **** and just didn't feel like doing his/her job.

I then went online and logged in and did another upgrade online. I then immediately contacted the online call center and spoke to Shade, I confirmed that the order was placed and sent to be dispatched. She advised that the handset will be delivered within the next 2 days. I did receive a reference number: K04568.