Upgrade cancelled

<p> </p> <p>I would like to lodge a complaint to Vodacom.</p> <p>On Monday 4th July 2017, I called the telephonic upgrade services and ordered the LG G6 for R609.00.</p> <p>Then I called the 6th July 2017, I called to confirm that it was ordered. And was told that it was not ordered and that an email will be sent to order it.</p> <p>Then I called 7th July 2017 to find out if the email was sent and was told that upgrade was cancelled at 8:25am the morning. When asking who cancelled the phone I was not given an answer. I was told that no one could contact me. Of this is the case, on the Tuesday I did tell the consultant that my phone was lost and locked the sim ( I locked it on Sunday 2nd July 2017 with Vodacom assistance). I provided two alternative numbers.</p> <p> </p>