Upgrade / Cancellation - poor service

VC keeps on saying your a VIP client untill you want to cancel x2 of the x6 numbers you have

Herewith I wish to inform you that I want to cancel the following contract/numbers. 071 33% %%% Cancellation 060 47% %%% Cancellation

0824%%%%% Needed to be upgraded with a new phone but now we can't because of the below.

1) On 16/01/2022 i phoned the Cancellation department for cancellation for above x2 numbers as these numbers were due for an upgrade at the end 2022/01 The consultant upgraded the numbers in question to Red Flei 65 and did not cancel the numbers. 2) Then I went to Tygervalley Vodacom Shop and they phoned the Cancellation department to be informed that I can only cancel in 48 Hours after a reversal was done on the x2 numbers in question. 3) On 29/01/2022 I phoned again for cancellation and the consultant said that i need to wait another 48 hours for the upgrade to be reversed and then do a cancellation. 4) So seeing above you can see and verify with x3 voice recordings that the above numbers need to be cancelled as im not going to use it any more and the last one need to be reverted back so that i can upgrade with a new phone. 5) On 30/01/2022 Vocadom sent me x2 quotes for upgrades that i do not want. 1-3522%%%%% 1-3522%%%%%

Here is a written mail requesting for x2 cancellation of the above numbers that we due for an upgrade and reversal of the last one so that we can do an upgrade with a new phone.

And so today is the 12/2/2022 and still not sorted