TM
Tshepiso M
1 reviews | Active since Dec 2022
01 Sept 2025, 21:41
Upgrade cancellation and Revert back to the old contract.
Faulty Devices and bad customer Service. I was recently offered a new devices by Vodacom on the phone. I was due for an upgrade. Vodacom called me to offer me a couple devices. In this package there was also an HP laptop included. This laptop not working(faulty). I called in for it to be returned, but due to a bad customer service and unwillingness to assist I ended up asking them to come and pick up all the devices and revert back my contracts with them as I was soon to finish paying up my contract.
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Replies (1)Vodacom's replyOfficial
02 Sept 2025, 08:48Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply02 Sept 2025, 08:48
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
