TM
Tshepiso M

1 reviews | Active since Dec 2022

01 Sept 2025, 21:41

Upgrade cancellation and Revert back to the old contract.

Faulty Devices and bad customer Service. I was recently offered a new devices by Vodacom on the phone. I was due for an upgrade. Vodacom called me to offer me a couple devices. In this package there was also an HP laptop included. This laptop not working(faulty). I called in for it to be returned, but due to a bad customer service and unwillingness to assist I ended up asking them to come and pick up all the devices and revert back my contracts with them as I was soon to finish paying up my contract.

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2025, 08:48
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team