Upgrade cancellation and reversal of payments

Good Day,<br> <br> I recieved the device on the 27th January 2015 and was unsatisfied and called in the next day (28 January 2015) between 08:30 am and 09:22 am<br> I requested for upgrade to be reversed and the device to be collected from me from the address (222 Smit street).<br> <br> I need for the device to be collected as it has been over 3 months since I called in for the device to be collected and upgrade cancelled. I recieved the device on the 27 January 2015 and called in on the 28 January 2015 between 08:30 am and 09:22 am and was advised that someone would contact me to collect the device.<br> <br> I also request that my account be reversed as It is in arreas as I will not pay for something I have not signed for.<br> <br> <br> <br> I spike to Roxanne Naidu from vodacom online department today 24 April 2015 who tried to go through call log and retrieve the call in order to assist, she was of great help but unfortunately she could not get the call in question.<br> <br> Kindly assist urgently as this matter is now affecting my financial records.