Upgrade Cancellation a nigtmare
<p>I have been sent from piller to post since friday the 17th June trying to cancell the upgrade I did on line due to the fact that I changed my mind.</p> <p> </p> <p>The upgrade department put me through to online department which will transfer me agin to Upgrade as they claim that I have been transferred to a new system.</p> <p> </p> <p>I am very hopeless and somebody please assist.</p> <p> </p> <p>The number in question is ********** 655</p> <p> </p> <p>I will be happy if this matter can be resolved urgently so that I can go upgrade at the nearest Vodacom with thr phone I love.</p> <p> </p> <p>Thanks</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
can I please get feedback on this matter already.
can I please get feedback on this matter already.
Dear Client
I responded to you via email and await your response in order to best assist you.
Kind regards
Dear Client
I responded to you via email and await your response in order to best assist you.
Kind regards
Its exactly a month today and my problem is still not resolved,I am very very frustrated by this, as I cannot even cancel the Contract with Vodacom. Seems like no one in the whole of Vodacom is able to assit.
The feedback that I always get is wrong.
What should I do? Report Vodacom to NCR?
The last reference number that I have which was generated in store is 1- ********** 8868.
Somebody,please rectify this matter and stop ruining Vodacom's reputation, Your customers are loosing faith in you.
I cannot struggle with such a simple thing for over a month, thats completely unacceptable and also an inconvenience from my side.
Its exactly a month today and my problem is still not resolved,I am very very frustrated by this, as I cannot even cancel the Contract with Vodacom. Seems like no one in the whole of Vodacom is able to assit.
The feedback that I always get is wrong.
What should I do? Report Vodacom to NCR?
The last reference number that I have which was generated in store is 1- ********** 8868.
Somebody,please rectify this matter and stop ruining Vodacom's reputation, Your customers are loosing faith in you.
I cannot struggle with such a simple thing for over a month, thats completely unacceptable and also an inconvenience from my side.