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Wisani S

1 reviews | Active since Jun 2020

12 Jun 2020, 15:09

Upgrade cancellation

I took an upgrade on the 1st of June 2020. On the 5th I requested for upgrade or order reversal because they depleted my 5G data before I even use the Router. Their terms and conditions state that you can cancel your order within 7 working days,which I did. Everytime I call ***/58 they hold me they are still processing the reversal and they will contact me back. Which never happened. Guess what, today I called and they told me I will have to pay them R4300 for contact cancellation of R138 per month. Which is bull ****.... I ain't gonna pay it and you ain't gonna debit anything from my bank account until we reach a mutual agreement under your T's and C's.

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Replies (2)
Vodacom
Vodacom's reply12 Jun 2020, 17:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Jun 2020, 10:27
Official
 
Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Thank you for taking our call. We have assisted and resolved your query. 

Regards, 

Vodacom Consumer Website Team