JS
Johannes S
1 reviews | Active since Dec 2016
12 Jul 2025, 10:13
Upgrade canceled without any reason
Did an upgrade yesterday *** But this morning when I phoned the lady said it was canceled this is now the second time thy did this to me Samsung Galaxy Z Flip7 5G 512GB | Blue Shadow on a RED Flexi 300 with:0 + Promotional 30GB-Once Off- Topup +Samsung Galaxy Watch 7 44mm LTE +Samsung 25W Travel Adapter (No Cable) R1,098.00 x 36
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
12 Jul 2025, 10:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2025, 10:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JS
Johannes S's updateReviewer Update
12 Jul 2025, 14:11I did a new upgrade with the online department according to her it went through
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JS
Johannes S's update12 Jul 2025, 14:11
Reviewer Update
I did a new upgrade with the online department according to her it went through
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JS
Johannes S's updateReviewer Update
13 Jul 2025, 07:56I would like vodacom to cancell my upgrade due to the fact that the handset must still be paid for 3 months .
I will wait till my contract end date then I will do the upgrade.
Ref ***
Ref ***
Thank you for always being there in times off need
I will wait till my contract end date then I will do the upgrade.
Ref ***
Ref ***
Thank you for always being there in times off need
JS
Johannes S's update13 Jul 2025, 07:56
Reviewer Update
I would like vodacom to cancell my upgrade due to the fact that the handset must still be paid for 3 months .
I will wait till my contract end date then I will do the upgrade.
Ref ***
Ref ***
Thank you for always being there in times off need
I will wait till my contract end date then I will do the upgrade.
Ref ***
Ref ***
Thank you for always being there in times off need
JS
Johannes S's updateReviewer Update
13 Jul 2025, 08:47Also I do not want to have anything to do with
LIKEMINDS. I DO NOT TRUST THEM AGAIN THAN YOU
LIKEMINDS. I DO NOT TRUST THEM AGAIN THAN YOU
JS
Johannes S's update13 Jul 2025, 08:47
Reviewer Update
Also I do not want to have anything to do with
LIKEMINDS. I DO NOT TRUST THEM AGAIN THAN YOU
LIKEMINDS. I DO NOT TRUST THEM AGAIN THAN YOU
Vodacom's replyOfficial
14 Jul 2025, 18:11Hi Johannes,
Thank you for your message.
Our team will be in contact with you soon.
Kind regards,
Vodacom Consumer Website Team
Thank you for your message.
Our team will be in contact with you soon.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2025, 18:11
Official
Hi Johannes,
Thank you for your message.
Our team will be in contact with you soon.
Kind regards,
Vodacom Consumer Website Team
Thank you for your message.
Our team will be in contact with you soon.
Kind regards,
Vodacom Consumer Website Team
Best regards,
JS
Johannes S's updateReviewer Update
15 Jul 2025, 07:27Can thy contact me on my wifes number
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JS
Johannes S's update15 Jul 2025, 07:27
Reviewer Update
Can thy contact me on my wifes number
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JS
Johannes S's updateReviewer Update
15 Jul 2025, 11:55Please I am hardhearing can vodacom just confirm that the upgrade has been canceled by sms or email
Thank you very much
Thank you very much
JS
Johannes S's update15 Jul 2025, 11:55
Reviewer Update
Please I am hardhearing can vodacom just confirm that the upgrade has been canceled by sms or email
Thank you very much
Thank you very much
Vodacom's replyOfficial
18 Jul 2025, 09:21Dear Johannes,
Thank you for bringing your concern to our attention.
We attempted to contact you telephonically but were unable to reach you. However, our records show that you have been in touch with the relevant team and have confirmed that the order has been successfully cancelled.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your concern to our attention.
We attempted to contact you telephonically but were unable to reach you. However, our records show that you have been in touch with the relevant team and have confirmed that the order has been successfully cancelled.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2025, 09:21
Official
Dear Johannes,
Thank you for bringing your concern to our attention.
We attempted to contact you telephonically but were unable to reach you. However, our records show that you have been in touch with the relevant team and have confirmed that the order has been successfully cancelled.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your concern to our attention.
We attempted to contact you telephonically but were unable to reach you. However, our records show that you have been in touch with the relevant team and have confirmed that the order has been successfully cancelled.
Kind regards,
Vodacom Consumer Website Team
Best regards,