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David M
1 reviews | Active since Mar 2011
18 Nov 2021, 11:28
Upgrade cancel culture
On 2021-11-16 Vodacom arranged 3 contract upgrades with me. On the same day I informed them that I want to cancel the upgrades (via email). Today, 18 Nov, I phoned customer services to make sure about the cancellation and they told me that I must phone them on 29th Nov because their system is incapable of cancelling my upgrades. Vodacom is making their system shortcomings my problem. This is not right.
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Vodacom's replyOfficial
18 Nov 2021, 14:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Nov 2021, 14:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team