CE
Carol E

1 reviews | Active since Oct 2024

18 Feb 2025, 14:25

Upgrade calls unnecessarily when the Upgrade is not due.

I upgraded my cell phones less that 6 months ago, and now Vodacom keeps calling me to tell me I am due for an Upgrade, do they not keep records of their customers when the customers upgrade their cell phones, and not bug me every 6 months to tell me I need to upgrade my cell phones, as I believe you only need to upgrade every 24 months, Vodacom is the worst service provided I have experienced and very costly.

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2025, 14:57
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team