upgrade call, subsequent insurance insufficient
<p>I did a telephone upgrade from iphone 5 to iPhone 6 early 2015, ********** 644. I was not informed, asked or advised that my existing insurance premium needed to be increased to cover this new improved handset. If I was, my company pays my mobile phone in full and I would have said yes, of course. I want a copy of my upgrade recording/conversation. This is not on.</p> <p> </p> <p>My 6 was ****** and now all Vodacom want to replace my 6 with is this shocking SE model with R1000 excess!!?? How is this my problem!!??</p> <p> </p> <p>I think it is shocking and I am already seeking advice in accordance with the CPA.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
