1 reviews | Active since May 2016

01 Aug 2016, 13:33

upgrade call, subsequent insurance insufficient

<p>I did a telephone upgrade from iphone 5 to iPhone 6 early 2015, ********** 644. I was not informed, asked or advised that my existing insurance premium needed to be increased to cover this new improved handset. If I was, my company pays my mobile phone in full and I would have said yes, of course. I want a copy of my upgrade recording/conversation. This is not on.</p> <p> </p> <p>My 6 was ****** and now all Vodacom want to replace my 6 with is this shocking SE model with R1000 excess!!?? How is this my problem!!??</p> <p> </p> <p>I think it is shocking and I am already seeking advice in accordance with the CPA.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2016, 13:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team