Upgrade call centre is pathetic!!

<p>Vodacom upgrade department is totally pathetic!!!! Ordered a new Sony XZ, last week Thursday. The call centre consultant confirmed that they have in stock, by the time I placed the order!</p> <p>After 8 calls to the call centre, the order was only confirmed by Monday, where after I got an sms that it's on backorder!</p> <p>Everytime I call to follow up, I must tell the consultant what phone I ordered! Bit concerning, because how are the going to send me the correct order???</p> <p>No one at Vodacom can tell me why it's on backorder and by when will they receive stock. Everytime I call, they tell me a different story! One guy even told me that it's discontinued...really?! It was only launched last week!</p> <p>After numerous calls this week to rude call centre staff, that put you on hold for 30 minutes or hung up on my calls, I still don't have an answer by when they will deliver my phone! </p>