Upgrade calamity

I upgraded online over the weekend, believing it would be faster and painless, and with covid I would at least not be in the shops unnecessarily. Well, when I followed up with the courier company, they have the wrong delivery address. Definitely NOT the one I provided at upgrade. This after I confirmed with vodacom where the parcel needs to be delivered. Phoning vodacom, I was treated as if this is my fault and my problem to solve. I spent almost an hour on the phone with customer service. And the courier company still hasn't got the change of delivery address from. Vodacom. My new device will probably be flown around the country before it eventually, a week late, will land in my hands (I hope). Who will be responsible for damages from being handled too much? This all because off an admin clerk who didn't check the delivery address provided with upgrade?