*** upgrade

vodacom and RAM they need to up their game i have unfortunately done an upgrade on the 11th until today i haven't got the phone and i fairly saw this coming my device was supposed to be delivered on the 16th and I was told the was an address issue vodacom could not provide RAM with the correct address from the 16 I called on the 17th same story of the address i spoke to Kgomotso whom i told her that they way ram handled my delivery and the attitude it will be lucky if i get the device finally it was updated today when they came to deliver the phone i provided them with my vodacom invoice they told me it should match with the delivery place, I have done an upgrade on the 07 feb 2023 i was not told that 6 months down the line now things have changed im not updated as the client.

Poor service i got from the call center i first spoke to Mpho who could not transfer the call to her team leader but directed my call but to the options how i would like to be assisted, then spoke to Philisiwe whom i asked her surname she muted my call then spoke to rude Hlongwane who could not direct my call to cancellation only the best service I got was from Lallchand Deonarain who even provided me with his email address.

I dont understand why i have to get such service, with the proof of address i understand that each company got rules and regulation to follow but this. If I update my address im staying at Alex but want my delivery to be done at work i dont have proof of residence of my work address fair enough the device will be delivered. im working from home now the proof of residence i have been using all this years is now not valid. Vodacom got 2 addresses on my profile if that was an issue they should have stated that our third party request are as follows so i would have done something to provide then with their request. im the customer but im totally not happy with vodacom.

This issue it would have been resolved without me to write this if Mpho transferred me to her team leader, Im a vodacom customer and i deserve good service.

Since your Agents could not assist me CAN I HAVE MY UPGRADE CANCELLED Because the delivery wont be done and i'm tired.

RAM When they happy they do the delivery at the gate when they not happy they want to get inside the house because that's what they need to follow that rules that always changes. RAM is doing deliveries at Alex almost daily i will take one photo when delivery is done at the gate they better up their rules and regulation now is the address how many deliveries are done at work addresses with home proof of address?