Upgrade **** by Vodacom representatives.

I tried cancelling a contract that came to an end with Vodacom, but got conned into signing a new 24 month agreement on data only. Not only did they offer me this "incredible" deal, but can also reduce my payments on all my other agreements. They will restructure my contract for another 24 months. I confirmed with the consultant that I still need to be able to upgrade my handset when it became due and they confirmed that it will definitely be possible. I inquired online today if I qualify for an upgrade and the system confirmed that I can upgrade today. I tried to activate the upgrade as there is a very attractive deal available. They system gives me an error and tell me that it has a "filtering" problem. I requested assistance and were phoned by an agent to only be told that I can only upgrade on Monday. (No guarantee that the deal will still be available). I thought about it and couldn't understand why does the system say I can upgrade, but the consultant says only Monday. I requested assistance again. Another consultant phoned me to tell me that I can only upgrade in 2026 as my contract has been upgraded as a sim only. The original consultant that I contacted to cancel an agreement who promised me the moon and stars **** to me. This whole thing is a **** by con-artists who represent Vodacom to line their own pockets with commission from upgrades that they stole from clients. I am a very unhappy and frustrated client. My issue has been escalated, but by the time they sort out this mess, the deal will no longer be available. Just another con.