SG
Sulaiman G
1 reviews | Active since May 2020
29 May 2020, 12:53
Upgrade blues
Being a contract customer for 15 years + i tried to upgrade online,received a email confirming agent will contact within 24hrs,its been 3days since.Tried to chat online with agent today,session abruptly ended by agent before it even started. Seriously looking at moving my number elsewhere. (Insert generic cut and paste reply here please )
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 May 2020, 13:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 May 2020, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jun 2020, 12:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Jun 2020, 12:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,