Upgrade blowing up in my face due to Sithembiso

I upgraded my contract on Thursday, 04 June with SIPHIWE via ***, I was promised a SMART WATCH with the new Samsung Device. The device was delivered today WITHOUT the SMART WATCH and instead the TOP DOG Voucher which I clearly indicated I do not want as I have no children studying when Siphiwe did the upgrade. I called *** to report the incorrect delivery and after various consultants referring me I was able to report the matter of my dissatisfaction of the voucher being delivered instead of the SMART WATCH to TEAM LEADER: SITHEMBISO, just now on 05 June @ 13:31. The best solution he could come up with was that the upgrade to which I looking forward to should then be CANCELLED as the SMART WATCH was apparently not supposed to be part of the telephonic upgrade and I can then thereafter decide what I want to do. Why can he not just correct the incorrect delivery by obtaining the promised SMART WATCH and dispatch it to be exchanged with the TOP DOG Voucher? Is this now the best customer service VODACOM can offer the clients or is the employees unskilled, uninformed and/or unwilling to live up to the standards of VODACOM? I now strongly consider CELL C contract buy out!