Upgrade block/ nightmare (called “glitch “ by Vodacom):

Item: Vodacom
Rating: 1
Author: Willie S

Upgrade block/ nightmare (called “glitch “ by Vodacom): Have two numbers due for upgrade according to their 3 month before end of contract date. This does however not go through due to the “glitch” in the system. I suspect incapacity to deliver/cost saving scheme/plain *****. No one can assist. Only option was to log complaint...wonder how long that will take... maybe as long as it takes for the deal I am interested in to expire...:-(

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Aug 2018, 09:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Aug 2018, 09:34

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Willie S's updateReviewer Update

24 Aug 2018, 11:00

Day 1 : 23Aug2018 10h55 placed order x2 for upgrade at "call centre", call center said upgrades will be ready within 3-5 working days, no response from "Confirmation Department" yet Day 2: 24Aug2018 10h00 followed up numerous timesbefore and now found out 24-48 working hours for "confirmation department" to confirm??? :-( , ( on calculation this amounts to 3 -5 working days as it was mentioned to me working hours is from 8am to 5pm). 10h59 still no reply from "confirmation department"...

Willie S's update24 Aug 2018, 11:00

Reviewer Update