RB
Rowann B
1 reviews | Active since Aug 2009
29 Sept 2017, 14:09
Upgrade - Billing
Upgrade my contract and take the contract with the promotional item on this contract.
I get a invoice and no body can tell me what it is for.
According to Online upgrade, Customer Service and After sales it a delivery fee which is supposed to be free.
I was told nothing about a billing, I would not have take this package if I knew I had to pay
I see Vodacom has take R97.00 of my bank account with out my permission.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Sept 2017, 15:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2017, 15:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Oct 2017, 08:16Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply02 Oct 2017, 08:16
Official
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,