1 reviews | Active since Mar 2017

10 Aug 2017, 12:13

Upgrade Benifits not met by Serive provider

<p>I upgraded my Vodacom Red contract. Part of the deal was a super rugby jersey and Beats solo headset. I received the headset but have now been trying for over a month to get my rugby jersey. After nymerous phone calls I have not been able to establish where it is. Vodacom uses a third party to hande this and They are happy to render poor service and send me from pillar to post. I have an order nr and would appreciate if Vodacom can have this issue resolved.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Aug 2017, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Sept 2017, 12:10
Official

Dear Robbie Nienaber,

As discussed, your query has been addressed and resolved.

Thank you for your patience.

Regards,

UW