Upgrade based on incorrect information

As things stand now, I would have given Vodacom one star, but the second star is only because I have received good service in the past, and because some consultants have really tried to be helpful. I don't know what your problem is, but I was bulldozed into a data and airtime contract based on false information that was provided to me. When I found out that I had received incorrect information, I tried to reverse the contract within the hour. I have made numerous calls to Vodacom, sent emails, and in spite of helpful consultants "escalating the problem", nothing is being done to reverse this contract and my emails are basically being ignored. I am frustrated and angry with the service and with the huge amount of time I've already spent trying to resolve this absurd issue.