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Ruth D

1 reviews | Active since Feb 2014

25 Mar 2022, 10:57

Upgrade annoyance

This actually deserves no star, but alas, here we are. Whoever called me from this number *** was extremely rude. Spoke over me and did not give me chance to complete a sentence. Eventually I was told that if I do not upgrade the cell package that I have I will no longer receive and minutes/data but I must still continue paying every month? That doesn't sound right by any account. Why would I still be charged and not get anything in return? Can somebody provide feedback. Without hassling me to get a new contract.

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2022, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Mar 2022, 11:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably we cannot retrieve the call from *** and when calling the number there is no dial tone. Please note that your contract will continue up until such time that you decide to upgrade it.

Please call 082135 or visit your nearest vodashop should you require any further assistance.

Regards Consumer Website Team

Best regards,