Upgrade and Vodamail email

Good day

About 2 months ago somebody from Vodacom phone me about a upgrade for my number. At the end when I received my statement it was for a new contract. I did contact them immediately, were I did request for the telephone conversations between me at the lady that phoned me.

A week later I have to phone them again, when I ask the lady to send me the calls she told me that I must go to a Vodacom shop to get the recordings – they can emailed to me. My problem is if you mention to the sales lady the upgrade I will assume that she was supposed to told me that it is a new contract and not a upgrade but she just continue with the deal.

Unfortunately I working during the day and some weekends.

Last week a guy phone me also about an upgrade, I told him that I will not do any upgrades again end explained to him why, then he told me that a Vodacom shop cannot give me the calls I have to phone the call centre.

My second problem is that they block my email and I can only receive some correspondence for companies. I want the problem be sorted out as soon as possible.

Regards, Christine