LM
Lesego M
1 reviews | Active since Apr 2025
08 Apr 2025, 10:57
Upgrade and Reversal
I am very disappointed in Vodacom and I don’t think i will ever buy anything from them. An upgrade was loaded which the consultant did not disclose all the information regarding the upgrade. I called in for the reversal and they said its only going to be effective from next month which they already charged me the previous month for the contract that ended and the new upgraded one. This is insane, how do you charge for two contracts (old expired one and upgraded one).
DO NOT TAKE ANY CONTRACT WITH VODACOM.
They are the worst
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Apr 2025, 12:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2025, 12:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LM
Lesego M's updateReviewer Update
14 Apr 2025, 09:56I have called the accounts department and they are talking in riddles and they made me even more angry. I have settled the amount even though I know that they ripped me off charging me for the expired contract and the reversed upgrade. Data was loaded on the sim again which I found it confusing coz the reversal was done.
This has been the worst experience ever.
Now when I request the cancellation to be loaded I am gona be charged again on the 1st May, Vodacom makes their business by *********** their customers.
I have loaded R250 airtime so far since this whole thing with vodacom and now settle a bill of R590 which again I know i am gona be charged later. This daylight ******* and I WOULD NOT RECOMMEND VODACOM TO ANYONE.
This has been the worst experience ever.
Now when I request the cancellation to be loaded I am gona be charged again on the 1st May, Vodacom makes their business by *********** their customers.
I have loaded R250 airtime so far since this whole thing with vodacom and now settle a bill of R590 which again I know i am gona be charged later. This daylight ******* and I WOULD NOT RECOMMEND VODACOM TO ANYONE.
LM
Lesego M's update14 Apr 2025, 09:56
Reviewer Update
I have called the accounts department and they are talking in riddles and they made me even more angry. I have settled the amount even though I know that they ripped me off charging me for the expired contract and the reversed upgrade. Data was loaded on the sim again which I found it confusing coz the reversal was done.
This has been the worst experience ever.
Now when I request the cancellation to be loaded I am gona be charged again on the 1st May, Vodacom makes their business by *********** their customers.
I have loaded R250 airtime so far since this whole thing with vodacom and now settle a bill of R590 which again I know i am gona be charged later. This daylight ******* and I WOULD NOT RECOMMEND VODACOM TO ANYONE.
This has been the worst experience ever.
Now when I request the cancellation to be loaded I am gona be charged again on the 1st May, Vodacom makes their business by *********** their customers.
I have loaded R250 airtime so far since this whole thing with vodacom and now settle a bill of R590 which again I know i am gona be charged later. This daylight ******* and I WOULD NOT RECOMMEND VODACOM TO ANYONE.