upgrade and new contract impossible

they claim that online upgrade is simple.i have been on the phone since monday doing the upgrade&taking out a new line.Lynette assisted with this.confirms that the contract is on my name.then Busi from after care who is disgustingly rude tells me it is not.i call speak to particia to change the banking details she confirms this.i get another call it is not changed.they delivered the one phone, and they now want my husband who does not work with me to sign for it. i have numerous reference numbers confirming my name,they have not left the phone with me.i have just spoken to Shaun,who is apparently a supervisor who is going to sort this out.this has been the most unpleasant experience,its pathetic that a company this size is terrible like this.the calls are recorded, please track them and see all the promises that were not kept. even shaun apparently knows who this rude Busi is from other complaints.this is sick, i want it sorted out now!!! now i do not have the upgrade phone as well as new contract phne?what is wrong with vodacom!!!<br>