Upgrade and Free Data Charges/ Billing

<p>Goodday, upon enquiring at Vodacom i was informed that i could upgrade in February. Because the upgrade process was such a hassle, i was given free data as a gift. I never received an account last month and was shocked when my bank account was debited with such a huge amount. Upon enquiring i was told that i was charged twice for the data which i have received for "free". I submitted emails etc and was told my account will be credited with R350. Which made my account still far too high. I am now being told that since that contract only ends in May, I will be charged for two handsets! if i had known this i would have never upgraded at that time! This never happened in the past and i strongly object to this. I also had to pay the full contract amount each month for a phone which went in for repairs for three months from Nov. 2016 to Febr. 2017. Phoning and emailing to Vodacom does not help.</p>