AM
Adri M

1 reviews | Active since Mar 2017

19 Apr 2017, 08:43

UPGRADE AND FEES TAKEN

<p>I WAS UPGRADED WITHOUT PRIOR KNOWLEDGE AND FOUND AFTERWARDS THAT MY ACCOUNT WAS DEBITED WITH R150.00 UPGRADE FEE. I CONTACTED VODACOM AT THE BEGINNING OF APRIL AND THEY PROMISED TO PAY ME BACK. TO DATE NOTHING WAS PAID BACK. </p>

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Replies (1)
Vodacom
Vodacom's reply19 Apr 2017, 10:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team