Upgrade and cutomer care fail

<p>With vodacoms new online (phone) upgrade system you cannot upgrade on the vodacom site anymore, you now have to speak to a consultant, and waste more time that we dont have. the first time i tried the new upgrade system was the 3/5/2016 after 7 days awaiting a call, I tried again, Eventually on the 23 of May they called and I upgraded a sim only deal and a upgraded to a basic samsung. 2 weeks down the line still no parcel , but they have already charged me upgrade fee and prorata until month end. Phone them again , The excuse: they have a problem with their back office sending out the orders . I ask them to reverse the upgrades as i will go to the store and do it in store. no problem they said it will be cleared by tomorrow (around the 26th of may) alright i give them another day. right after i get off the phone with them they drop off a parcel. I look online and see they reversed the sim only deal but the upgrade charges are still there and the other sim is still showing on the upgraded package. Phone again. Stil waiting on back office feedback. Today is the 8th of june and now my sim only phone is no longer active according to the phone. And stillw aiting on feedingback. since the 23rd of May. I can not go on like this any longer. I want the contracts reversed. WITHOUT FURTHER DELAY. If I have to hear one more time we will phone you back shortly with feedback and we apologise for the delay I will burn a fuse.</p> <p> </p> <p>In the meantime the charges are still on the account and still being charged!</p>