upgrade agreement cancelled

<p>On the 30th of June 2016 I logged a request for an upgrade on this line as it was due for an upgrade, I chose the Iphone 5s on the uchoose package for 199.00 per month, with 5gb data once off and a R 10 000.00 top dog voucher, your consultant contacted me and the upgrade was processed, he informed me that we will receive the sim card and cell phone asap, at that stage there was no stock.</p> <p> </p> <p>I waited and checked in on the Vodacom site (my online profile) to see what the situation was and it reflected that there was an upgrade in progress.</p> <p> </p> <p>I then saw that one of the Vodacom franchises had the same special and had stock, I enquired from them if I can do the upgrade with them and they could not assist me as you had a upgrade order in progress. I decided to wait. Yesterday I went online again and to my surprise saw that I was no longer “upgrade in progress” but I was able to upgrade once again …. Which was strange as I processed and ordered on 30 June 2016.</p> <p> </p> <p>When I looked as the deals I saw that the same deal was now R 329.00 per month ….</p> <p> </p> <p>I want the R 199.00 deal on the UCHOOSE 200 as promised when I did my upgrade on 30 June 2016.</p> <p> </p> <p>I also noticed that you offer the uchoose 200 deal at Dion Wired but only for new customers !!!!! And for upgrades at R 240.00 per month !!!!!</p> <p> </p> <p>It seems your attitude towards existing customers is to just cancel and ignore orders and hope they don’t complain !!!????</p> <p> </p> <p>Well I am, and I insist that you honour your obligation as I telephonically agreed with your consultant on the 30th of June for the Iphone 5s, UCHOOSE 200 for R 199.00 pm plus 5g data once off and a R 10 000.00 top dog voucher.</p> <p> </p> <p>You can not upgrade and then just cancel it at your will !</p>