JG
Johan G
1 reviews | Active since Feb 2018
11 Dec 2018, 10:21
Upgrade actually a downgrade
I have 4 contracts with Vodacom, they call me two weeks ago the one phone is eligible for an "upgrade" The problem is it was actually a downgrade, they gave me a worse phone that I initially had, how is that an upgrade, it was more a down grade and it is very frustrating, new phone is much slower with less space than the old phone, they caught me for a sucker. Now try and sort this out, impossible, I am sent from this person to that person, told to phone three different numbers, nobody helps.
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Replies (3)
Vodacom's replyOfficial
11 Dec 2018, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JG
Johan G's updateReviewer Update
18 Dec 2018, 13:44And I am still waiting for assistance, pathetic!!!!!
JG
Johan G's update18 Dec 2018, 13:44
Reviewer Update
And I am still waiting for assistance, pathetic!!!!!
Vodacom's replyOfficial
20 Dec 2018, 16:59 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***(free from a vodacom sim) for any further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Vodacom's reply20 Dec 2018, 16:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***(free from a vodacom sim) for any further assistance.
Regards Consumer Website Team
Regards Consumer Website Team