Upgrade account issue - Furious

Item: Vodacom
Rating: 3
Author: Paul M

Vodacom, what is the point of offering me a cellphone/account upgrade when you continue debiting my account for the previous handset??!! perhaps you should inform customers when they are upgrading "hey Mr. Customer, please note that we are still going to debit your account for the old handset for a period of time".. I have been a Vodacom customer for many years and this is the first time im seeing this. VERY FRUSTRATING!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jul 2016, 04:40

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Social Media Team

Vodacom's reply03 Jul 2016, 04:40

Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Social Media Team

Paul M's updateReviewer Update

04 Jul 2016, 07:13

Thank you to the genlemen that spoke to me this morning from Vodacom. The explanation off the process and reasons provided 100% accepted and im very satisfied.

Thanks, Paul

Paul M's update04 Jul 2016, 07:13

Reviewer Update

Thank you to the genlemen that spoke to me this morning from Vodacom. The explanation off the process and reasons provided 100% accepted and im very satisfied.

Thanks, Paul