Upgrade Account

<p>I'm sooo fustrated with Vodacom, no can can give you any answers, why must the conusmer pay for the incompeteance of staff. I recently did my upgrade at vodacom at Voda world I was told i was due an upgrade but NO-ONE infromed me that i would have to pay for the new and old contract. Surely you should inform a customer if they are going to pay double premius. Yet again disapointed with vodacom I think when this contract comes to an end I will change my service provider I know this will not matter to Vodacom cause i'm mearly another drop in the ocean. </p>