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leeanne M

1 reviews | Active since Jun 2017

24 Jun 2017, 11:14

upgrade accessories

<p>i upgraded to Samsung 8 in May. i then phoned Vodacom to discuss the accessories, as i was under the impression, it came with the phone, as cell c and mtm all had these on offer. Eventually I agreed to pay the additional on my pakage to get the accessory kit. It is now almost a month down the road, AND I STILLL have not received the accessory pack. Sadly everytime I upgrade, I have to complain because Vodacom did not keep their promises. it is becoming tiresome. All I expect is customer service. So now once again, because I did not get it, I will have to demand that I receive my accessory pack at NO EXTRA CHARGE. i have waited sometime before I complained to see whether Vodacom would deliver. but to date no. they have not. </p>

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Replies (2)
Vodacom
Vodacom's reply24 Jun 2017, 14:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Jun 2017, 14:34
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,