UPGRADE

I app**** for an upgrade and received my iPhone 12 Pro Max Silver 256gb on Thursday 14/01/2021.

On Friday 15/01/2021 my phone did not switch on, I went to the iStore to have this checked out, they could not fix the problem and told me that it was a hardware problem and that it is an out of box error. I then went to the Vodashop in Menlyn Mall, the technician at the store confirmed this.

The result is that I have been without a phone since then. I app**** for a new iPhone and I have already arranged for the broken phone to be picked up. Although I am unsure how Vodacom is going to contact me to arrange for pick up.

Further to the above, on multiple occasions I phoned the “Vodacom Online” help line seeing according that they are the only people that can assist me with my problem. During the course of 48hours of contacting them I was not provided with sufficient help rather being treated vexatious. Further was the phone hung up on me on multiple occasions.

As a so called ‘valued customer’ it seems that you are not even prepared to try and understand the predicament I am in and further are not being able to provide me with the same answer. As mentioned above I did phone numerous times and every single time I was provided with the different answer, this is not where it ends, I requested to be phoned back multiple times and false promises were made “within the next hour”, “immediately” I guess I should not even be surprise that this did not even happen.

From my experience you can be sure that I will let everyone know on every single social media platform that Vodacom Online is a farce. I don’t even comprehend why this was even tried by Vodacom as you can clearly not operate this successfully. You are clearly neglecting your clients and worst of all you think this is so called great service.

I would like to know when I can expect my new phone, seeing as I have been without a phone since Friday 15/01/2021, this is totally unacceptable.

I also expect to be reimbursed for the screen protector and the pain and suffering for being without a phone for the foreseeable future.