Upgrade a royal .......... up

My dad has been a vodacom clients since its beginning. He upgraded his contract about +- 3 weeks ago. They told him his new phone will be delivered in 2- 5 business when he followed up they say that ram couriers could not find them at home so they sent it back ram didn't even notify them of delivery that nor phone him. So again restarted the process and after complaining they said in 2 working days. He went to the vodacom branch in new market mall to get this and they tell him they first have to cancel the online order and that will take a guess another week before they can assist him in the branch. Its been another week no delivery just phone has not been dispatched. This is how vodacom treat there oldest and loyal clients