upgrade

<p>I contacted the upgrades department to cancel my upgrade due to additional charges that i was not made aware off when taking the upgrade the lady who assisted me Thabisa advised me that a request was placed to come and pick up the device and the request was placed on the 7th of June i was given a reference number l- ********** 0017 for this call and that the delivery guys would come and get the device 5 days have pasted and i have contacted Vodacom on 1958,1959 and also the normal call center and everyone i speak to puts me through to the next department saying that they cannot see this information as they don't have access to it.please can this be resolved urgently as i am highly unhappy with service i have recieved and also the experience </p>