UPGRADE

Vodacom hasn't responded or helped me with my complaint regarding the upgrade and taking my minutes/data and smses. I called and called and nobody helped me . Is Vodacom really a company that don't take care of their customers , they just don't care as long as they make money . Its so shameful that I can be treated like this. What steps do I reaaly need to take because Vodacom ****** me my minutes which I paid for and nothing was given to me to replace them. Times like these some of us don't have money to throw around like we billionares but ****** by a big company is ********. I guess I will have to take further steps by cancelling and again they still haven't refunded me . What does that say to me really. VODACOM COMPANY IS *****ING FROM THE POOR . I'M NOTHING TO THEM