NM
Neo M
1 reviews | Active since May 2014
01 Apr 2024, 11:23
***** UPGRADE
I am due for an upgrade and called in the call centre asking for a data and minutes deal that would be below R500. The consultant offered 80G day time data, 50G night time data and 200 minutes. Comes the 1st of March, I only receive the data. I immediately called in to cancel this deal as it was not as per agreement. The cancellation consultant assures me this is cancelled and things will go back as per before which is me receiving my R440 airtime and still be due for the upgrade. Today is the 1st of April, I have received R475 airtime, 30G SP Incentive and 50G MBB. I want everything cancelled as now I wanted to upgrade my device and full package and I cannot!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Apr 2024, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2024, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Neo M's updateReviewer Update
04 Apr 2024, 06:55Does this mean I can upgrade my device and change my contract to a data and minutes deal? And can I use the data and airtime that I have received on the first as I have not touched it.
NM
Neo M's update04 Apr 2024, 06:55
Reviewer Update
Does this mean I can upgrade my device and change my contract to a data and minutes deal? And can I use the data and airtime that I have received on the first as I have not touched it.