Upgrade

On Sunday, 4 July 2020, I went to Vodacom Westgate in Roodepoort, to upgrade my contract. I was told they will send an email to accounts department to increase my contract value and they will phone me the following day, which is Monday. I never received that call. I went to another Vodacom store in Westgate still told the same story. Then on Tuesday, 6 July, I called Vodacom upgrade department my contract was upgraded then phones was supposed to be delivered to my house. After that call, I get an sms that the phones are out of stock will be delivered as soon as stock is available. Later that day I get another sms Thank you for upgrading your contract'...., with contract terms and conditions but no phones. On Monday the 11th, I called the Vodacom upgrade department again then asked to stop the delivery I will get the phones from Vodacom stores. Then on Tuesday, there was the looting unrests around the country I couldn't go anywhere.

I called Vodacom upgrade again on Wednesday, the 13th to revert back to the delivery method then was told that the consultant who was helping me with the upgrade wi contact me, still I haven't received that call till now. No communication on the progress of this matter, NOTHING. Please can I hav advise on how to deal with this matter and solve this amicably so.