Upgrade ***

Hello, I did a online upgrade on 3 February 2022 on my current number ***) I recieved the device Samsung A52 S 5g and the Samsung Galaxy Watch 4.

Today I saw on my Vodacom App that a new line was allocated an no upgrade was done on the requested number. I now need to send back the device and watch I order to cancel the new line that was allocated.

I did the upgrade now again with a consultant but now I have to wait because there are no stock....

I also incured cost for a decend screen protector and cover for my new device...will I be reinburse for those cost?

This is really a huge inconveniance for me, I always do my upgrades online because it is fast an hassle free.

Why can I not just keep the handset and Vodacom just do the upgrade on my current number as per my request from the beginning. Hope to hear from you soon. Monique