Upgrade

My contract is due for an upgrade as of the 7th of December 2015.<br> Vodacom has confirmed I am eligible and can go into any branch to facilitate the upgrade.<br> <br> Each and every branch has told me that I have been migrated to the new system which doesn't give anyone access to my account and therefore can't complete my upgrade at this time.<br> <br> Today is day 3 and I am still unable to get any feedback.<br> This is ****************, surely I should be able to report this to the police and get a case number for *****ing money from me.<br> If I pay for a service but I don't get any doesn't this mean I'm throwing money away and I pay almost R 2000.00 every month!<br> <br> Someone needs to tell me how my problem is being resolved and when I can expect to receive my upgrade before I send Vodacom the case number.