EG
Eddie G

1 reviews | Active since Mar 2014

14 Oct 2016, 14:29

Upgrade 7 weeks and counting

<p>I saw an upgrade deal online 7 weeks ago and called vodacom business to take it up.(we have 11 business contracts)</p> <p>They have given me the runaround ever since. They first said they are waiting for a "deal code", which should take a couple of days. I called back and the lady who had been dealing with it no longer rep**** to me. it was handed to another lady and she gave me the same story.She however admitted that there was a problem with this specific deal , but because they had promised it to me (they removed it from their website) I will still get it.</p> <p>More time passed and I was put through to a supervisor who said he would sort it out. Eventually seven weeks later he said it is sorted and I will have my upgrade within two days.A week later they now tell me they dont have stock. I have purposefully not mentioned the peoples names. I do however have a record of who and when I spoke to these people. Customer service like this unacceptable.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 15:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,