Upgrade

On the 5th of February I called Vodacom to cancel a cotract. So the lady on the phone said I see uou can save money on 2 contracts, namely, *** and ***. I said to her that I want to upgrade on both phones in the 2 months. She said it is no problem sice what she was doing, is not an upgrade. I asked her numetous times if she was sure that it wasn't an upgrade. She said NO it is a downgrsde and you can still do an upgrade. I wentvto a Vodashop last week to upgrade and they ssia, no, can't upgrade untill 2025. So, I called the call centre and they said they will reverse the "upgrade" and change it back to where it was before the 5th of Feb, they will send an email to confirm, still waiting fot the email. Phoned call centre again yesterday, spoke to Pete Jacobs. He said the reversal has been done and I can go to any Vodashop immediately and do an upgrade. So I went to the Vodashop in Fochville, they said another "upgrade" has been done, which should only be a reversal and I will only be able yo do an upgrade 3 months after the 1st of May.

Firstly I will never do business over the phone with Vodacom again. The lady who was supposed to cancel a contract **** blatantly about not doing an upgrade. Who in their right mind would do an upgrade which is a downgrade and binds you for the next 2 years.

Secondly, I need you, Vodacom to change my info on your system that I can do upgrades like I wanted too in the first place. If you don't believe me you can go back to the recording kn the 5th of Feb. In fact if you do not cancel all "upgrades" on both these numbers mentioned, I will go to the Consumer Counsel and insist on you sending them the recording. I will NOT be **** to and be disadvantaged like this.

Thirdly I am done calling your call centre to correct this because every time they tell me one thing and when I get to the Vodashop it is a different story.

If you don't correct this, I will cancel all my contracts with Vodacom. I am fed up.