UPGRADE

Good day, i have discovered a ********** upgrade on my account. Number ***. This happened in February 2015. I did not consent to the upgrade, nor did I receive the device. I have done an affidavit at the police station and have sent it through to Vodacom 4 times already. I have also reported it twice to the branch in Tygervalley. They are still billing me every month. I would like Vodacom to refund me the fees that I have paid since February 2015.