Upgrade

Utterly and Totally disgusted with Vodacom.If I there was an option to give no stars ,i would choose that option. First of all I am a client of Vodacom for as long as I can remember.I have 2 contracts by them both accumilating to the amount of R2300.Last week I recieved an sms that I could upgrade one of my contract****tremely excited I went to my Favourite Vodacom store to upgrade and get a new device.I got there and spoke to the consultant just to be notified that I cant get ANY device due to my portfolio score that is too low or any finance for a new device.Consulatant asked for a portfolio increase just to be informed that it is declined... Needless to say I left the store Red faced and emabarresed.In my previous cycle I recieved on my contracts the latest phones an s9 and s8 and now suddenly I dont qualify for ANY device.I then phoned Vodacom online, they also informed me that my portfolio score is too low BUT I qualify for a samsung A30e with finance.I then declined the offer under the impression I can get finance now.I then went back to the vodacom store and explained to the consultant.He just said according to his system I still do not qualify for ANY device....Again Embarressed i left the store.Now what I want to know is how can my portfolio score be low if nothing changed on my finances.My account is up to date.Vodacom go do your home work ans check by your legal department if I am handed over ,go check my invoices how much I pay for my handset ,and now you want to come and tell me that I have a low Portfolio score...My money is good enough but I cant upgrade....Wake up vodacom you are losing Customers.Do your homework when you do a portfolio check and see on your system if a person pays his account or not. I just want to upgrade my contract to a handset what I want.