RvdM
Rico van der Merwe
1 reviews | Active since Sept 2024
27 Feb 2026, 14:57
Upgrade
I've cancelled the upgrade last year and returned the device sealed but is still charged for it. After numerous calls and promises it has not been resolved yet, Tried to call customer care again, was on hold for several minutes, when the call was eventually answered, they dropped the call without saying anything.
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Vodacom's replyOfficial
28 Feb 2026, 07:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2026, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team